Your rights

According to European Commission Regulation 261/2004 and Turkish Regulation On Air Passenger Rights, if your flight was delayed, you are eligible for compensation. The flight must satisfy the necessary conditions.

You can be eligible for compensation if your flight was delayed/cancelled or you were denied boarding. The compensation varies from €125-€600per passenger, depending on the delay duration and flight distance. You can find the information on how to calculate the compensation amount below.

In order for you to be eligible for compensation, your flight disruption has to satisfy the following conditions.

One of the following happened to your flight:

  • The delay of the flight was more than 3 hours
  • The flight was cancelled
  • The delay of the flight was less than 3 hours, but you were late to your connection flight and your arrival to the final destination was more than 3 hours

General conditions:

  • This flight was taking place in the last 6 years
  • The flight delay was not caused by weather conditions or other extraordinary circumstances

Your flight details must meet certain criteria for you to be eligible for compensation under the regulation of the EU law

Route \ Airline Airline is from EU Airline is not from EU
From outside EU to outside EU No No
From outside EU to EU Yes No
From EU to outside EU Yes Yes
From EU to EU Yes Yes

...or the Turkish regulation

Route \ Airline Airline is from Turkey Airline is not from Turkey
From outside Turkey to outside Turkey No No
From outside Turkey to Turkey Yes No
From Turkey to outside Turkey Yes Yes
From Turkey to Turkey Yes Yes

Calculation of compensation

You can use the table below to calculate the compensation for your flight or use our calculator for free. The average compensation amount of our clients is €450 per passenger, however, the compensation varies from €125 and €600 per passenger.

Your rights as an air passenger

In addition to compensation, airlines must offer a number of things if the flight disruption was due to the airline’s fault. The list of the provisions:

  • Refreshments
  • Free meals appropriate to the delay;
  • Free hotel accommodation if an overnight stay is required;
  • hotel transfers if an overnight stay is required;
  • Two free phone calls, faxes or emails;

However, there are cases when you are not eligible for a compensation:

  • The airline informed you about the flight cancellation 14 days before your flight;
  • You were offered an alternative flight by the airline for the same route and time.

If the cancellation of the flight was caused by the extraordinary conditions, you has to be offered one the following:

  • Ticket refund (full price or the unused part of it);
  • An alternative transport to your destination;
  • Rebooking your flight to a later date, providing that it fits the passengers and the airline.

Denied boarding compensation

Usually, in case of overbooking, the airline looks for volunteers who would cancel their booking for the flight in exchange for particular benefits. These volunteers must be provided with two options:

  • Full refund of your ticket price;
  • Route change.

If the volunteer chooses the route change option, they should be provided with further support from the airline. It may include meals and refreshments, telephone communications, accommodation, and transportation from the airport.

If you were denied boarding and you were not willing to opt for these two options, you are eligible for compensation of €250-€600 per passenger in addition to the full refund of your ticket price.

Connection flights

The criteria for the flight disruption to be eligible for compensation are exactly the same. However, it is important to know that intermediary points outside the European Union might cause the 261/2004 regulation to be not applicable.

In the case of a delay or cancellation in a complex flight route (several flights), the total delay to your final destination is used to determine whether you are entitled to compensation.

For this to work, all the connecting flights in your overall route must be bought under a single booking code. In another case, each flight will be considered as a separate flight.

Compensation calculation in the Turkish jurisdiction

If your flight was delayed, or canceled, or you were denied boarding in the case of a domestic flight (within Turkey), you are eligible for compensation of €100 per passenger.

In case of the disruption of the international flight, you are entitled to compensation in the amount of €125-€600 per passenger. The amount also depends on the details of your flight, including the distance of your flight route and the delay time.

Compensation calculator